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Nimble Approach to Automation Strengthens Billing Processes at Duquesne Light

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Since Duquesne Light Company introduced robotics process automation (RPA) in 2019, the utility has begun using bots across many departments to bolster daily effectiveness and increase operational efficiency. In particular, the utility’s Billing and Supplier Services departments have incorporated bots across multiple required functions to expedite processing times and reduce the need for human intervention.

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automation Duquesne Light Company increased operational efficiency RPA

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