Deploying AI for Real-World Customer Service: Hydro Quebec’s Voltère Project
Date: Wednesday, December 10th, 2025
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
Hydro-Québec’s Circuit électrique has deployed an AI-powered virtual assistant, Voltère, to strengthen customer service and streamline operations. Available around the clock, Voltère handles member questions in real time and has measurably reduced direct customer contacts, allowing staff to focus on higher-complexity issues without sacrificing service quality or accessibility. This webinar will outline the practical steps behind the project—from concept to deployment—and offer takeaways you can apply to similar initiatives in your organization.
