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Con Edison Leverages Emails to Keep Customer Balances Manageable and Collect Payments

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Con Edison has found a way to greatly reduce its number of in-arrears customers, resulting in greater financial stability as well as solutions for other areas of its operations. This arrears management program, as part of the utility’s collections and severance strategy, is one step in a multi-year debt control effort engineered for debt reduction through increased digital engagement.

This initiative earned Con Edison Bronze recognition in Chartwell’s 2025 Best Practices Awards for Excellence in Billing and Payment Programs.

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arrears Best Practices Award Winner Billing and Payment Chartwell Best Practices Awards collections digital communications

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