LUMA Energy Wins Gold for Emergency Management Excellence: A Transformative Journey Toward Resilience
Over the past several years, LUMA faced a series of complex emergencies—from Tropical Storm Ernesto to a global cybersecurity flaw and an island-wide blackout on New Year’s Eve 2024. These events exposed critical vulnerabilities in the utility’s Emergency Response Plan (ERP), prompting leadership to initiate a comprehensive overhaul.
Read the case study: Data-Rich Web Platform Modernizes Emergency Response Capabilities at LUMA Energy
During Chartwell’s PowerUp Conference, LUMA will be presented with Chartwell’s prestigious 2025 Gold Emergency Management Award, recognizing its transformative journey to strengthen emergency preparedness and response capabilities.
Guided by a methodical and data-driven approach, LUMA reimagined its ERP to meet both internal operational needs and stringent regulatory expectations.
Central to LUMA’s transformation was the adoption of a “one voice” communications model, ensuring consistent messaging across departments and stakeholders during emergency events. This approach was paired with systems integration, creating a centralized platform for real-time data collection, resource management, and coordination.
The result? A more agile organization capable of responding swiftly and effectively to a wide range of threats—including natural disasters, cybersecurity incidents, and equipment failures.
Its success story will be showcased at Chartwell’s PowerUp Conference this October in Dallas during an Emergency Management breakout session: Transforming Emergency Response: LUMA’s Award-Winning Journey
For utilities seeking to build resilience in an increasingly unpredictable world, LUMA’s experience offers a powerful blueprint: invest in leadership, unify communication, integrate systems, and never stop learning.
Learn more about the Council by contacting Tim Herrick.
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