Data-Rich Web Platform Modernizes Emergency Response Capabilities at LUMA Energy
LUMA Energy won Chartwell’s 2025 Gold Award for Excellence in Emergency Management for its transformative journey designed to strengthen the utility’s emergency preparedness and response capabilities.
In the wake of multiple system threats over the past several years, the utility initiated a thoughtful and methodical approach to revitalize its Emergency Response Plan. Through combining systems integration with unified “one voice” communications approach, LUMA has reinforced its organizational agility and improved its ability to respond to challenges such as natural disasters, cybersecurity incidents, and equipment failures.
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