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OCTOBER 14-16, 2025 | Dallas, TX | Hyatt Regency Dallas

EMACS - The Customer Experience Conference

Attendees at this year’s EMACS Conference will experience inspiring keynotes, expert-led sessions tackling critical challenges, valuable networking, and insights from utility leaders across North America to stay at the forefront of the industry.

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2024 Agenda Highlights

Read all about the fantastic keynotes, sessions, panel discussions, and more that were presented at the 2024 EMACS conference!

2024 Agenda Highlights 2024 Agenda At-A-Glance

2025 Conference Venue

Our host for Chartwell’s 2025 EMACS Conference is the Hyatt Regency Dallas.

2024 Speakers

Browse our impressive group of EMACS 2024 speakers. This group of industry professionals generously shared their knowledge and expertise on a variety of Customer Experience topics.

 

2024 Speaker Lineup

2025 Sponsors

You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!

Would you like to sponsor or exhibit at EMACS 2025? Sponsorships will go fast. Please apply or inquire by clicking below!

Learn More About 2025 Sponsors Apply for a Sponsorship

2024 Best Practices Awards

Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2024 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Service, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video were presented at EMACS.

The submission window has closed. Winners were announced June 26, 2024.

Meet the 2024 award winners

Frequently Asked Questions

Do you have questions about EMACS? Please review our FAQs page for answers!

For any additional inquiries, please reach out to us via the Contact Us button below.

Frequently Asked Questions

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“It’s the most informative forum for the utility industry. It combines networking and education on industry innovations all in one. This is truly a can’t miss conference if you’re working with the utility industry in any capacity.” – EMACS Attendee

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services