SEPTEMBER 22-24, 2026 | Hilton Atlanta | Georgia
EMACS - The Customer Experience Conference
EMACS 2025 brought utility leaders together in Dallas, Texas to connect, share insights, and explore bold strategies for enhancing customer experience and tackling industry challenges.
Don’t miss EMACS 2026 — September 22–24 in Atlanta, Georgia for your chance to network with peers, gain actionable ideas, and shape the future of the utility sector. Stay tuned here and on LinkedIn for updates!
2025 Agenda Highlights
Read all about the fantastic keynotes, sessions, panel discussions, and more that were presented at the 2025 EMACS conference!
2026 Conference Venue
Our host for Chartwell’s 2026 EMACS Conference is the Hilton Atlanta.
2025 Speakers
Meet the EMACS 2025 speakers — industry leaders who shared their expertise, insights, and innovative ideas to inspire and elevate the Customer Experience conversation.
2025 Sponsors
You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!
Want to sponsor or exhibit at EMACS 2026? Opportunities open December 1 — check back then to discover how you can showcase your solutions and connect with utility leaders!
2025 Best Practices Awards
Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
The 2025 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Experience, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video will be presented at EMACS.
The submission window has closed.
Frequently Asked Questions
Do you have questions about EMACS? Please review our FAQs page for answers!
For any additional inquiries, please reach out to us via the Contact Us button below.
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Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
