Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
Date: Wednesday, July 1, 2026
Time: 2 – 3 PM ET
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Utility mobile apps have come a long way — and Entergy's is no exception. With 247 features and growing, the ENT mobile application is now home to a new AI-powered customer assist chatbot designed to meet customers where they already are.
Join Karlon Butler, Manager of Product Owner Mobile App & View Outage, and Gus Bernard, Solution Architect, as they walk through how the chatbot works, how it was built, and what it means for the customer experience.
Attendees will come away with a firsthand look at how one major utility is integrating AI into its digital customer experience — and practical perspective on what it takes to bring a feature like this to life.
