The Tale of Two Storms: How Con Edison Quickly Pivoted Its Communications Strategy to Keep the Public Informed in Extreme Conditions
Date: Wednesday, July 29, 2026
Time: 2 – 3 PM ET
**Insight Center and CURI members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center or CURI membership, connect with us here to get started.**
When back-to-back extreme weather events struck its service territory, Con Edison faced the dual challenge of rapidly shifting its communications strategy to meet drastically different customer needs.
In this session, Con Edison shares how its team pivoted messaging, channels, and tone in real time to keep millions of customers informed, safe, and connected throughout both storms.
This Bronze Chartwell Best Practices Award-winning program offers a practical look at the decisions, tools, and cross-functional coordination that made agile crisis communications possible.
