Digital Hazard Reporting: Turning Community Input into Operational Intelligence

CenterPoint Energy received the Gold Outage Operations Award for the transformation of its outage processes and customer communications by translating community observations into real‑time operational intelligence. The utility has incorporated a Digital Hazard Reporting capability within its Outage Tracker Map that allows customers, first responders, and community partners to securely submit photos and report field hazards directly from mobile devices.

Data received through the tool provides CenterPoint’s operations teams with immediate visual context, expediting hazard validation, crew deployment, and restoration. The Digital Hazard Reporting capability expands situational awareness beyond traditional systems into a collaborative outage operations model. The result is faster hazard reporting, improved operational response through visual verification of damage, and transparent, real‑time status updates for customers.

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Presenter: Roderick Batteaux, Manager of Customer Communication Products, CenterPoint Energy

Roderick leads initiatives that support outage communications and customer engagement. With more than a decade at CenterPoint, he has helped design and improve customer notification systems, coordinate cross-functional projects, lead multiple product teams, and strengthen communication across operational and digital channels. Previously, he managed the company’s Power Alert Service program, analyzing outage and customer data to identify service improvements and support storm response communications. Batteaux brings deep experience in product management, customer communications, analytics, and operational coordination within the utility industry.

 

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