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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
(Complimentary Webinar) Join Convey for a focused look at how Rich Communication Services (RCS) is transforming customer messaging. Moving beyond traditional SMS, RCS Business Messaging delivers br...
Alabama Power’s ETR Monitoring Program for Accurate Outage Communication
Alabama Power received Chartwell’s 2026 Gold Award for Excellence in Outage Communications for its Estimated Time of Restoration (ETR) Monitoring Program...
Forecasting Resilience: How Utilities Are Responding to Weather Risk
From hurricanes and wildfires to ice storms, heat waves, and flooding, severe weather is reshaping how utilities prepare for and respond to operational threats...
Digital Hazard Reporting: Turning Community Input into Operational Intelligence
CenterPoint Energy received the Gold Outage Operations Award for the transformation of its outage processes and customer communications by translating community observations into real‑time operational intelligence...
Navigating TCPA, AI, and Consent Risk in Utility Customer Communications
As utilities expand customer outreach through text, voice, and digital channels, the legal landscape is becoming more complex. In this timely session, communications attorney Bill Raney…
Inside OPPD’s Response to a Once-in-500-Year Ice Storm
Omaha Public Power District (OPPD) received the Gold Emergency Management Award for its response to a rare, once-in-500-year ice event in 2025. OPPD executed a comprehensive, safety-first emergency…