Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Revolutionizing Billing with Automation, Analytics, and Affordability Index
Discover how leading utilities are modernizing billing processes through a strategic mix of automation, data analytics, and targeted training. This session explores real-world enhancements such as BOTs for exception handling, workflow automation tools, and performance dashboards that increase visibility and drive results. Learn how organizations are reducing manual effort, improving accuracy, and streamlining issue resolution. You’ll also hear how scalable training methods—like web-based onboarding and peer support systems—are helping teams adapt quickly and perform at their best.
Speaker:
Jacqueline Gray, Sr. Manager, Mass Customer Accounting & Billing Center of Excellence, Entergy
Jacqueline Gray is the Senior Manager of Mass Customer Accounting and the Billing Center of Excellence at Entergy Corporation. With 26 years at Entergy, she began her career in customer service before spending a decade in Gas Operations. Since 2015, she has led efforts to streamline billing operations, reduce exceptions, and manage global teams, including 120 employees in Manila. Jacqueline is known for her focus on process improvement, customer service, and operational visibility. She holds a BA and an MBA from the University of Phoenix and enjoys traveling and spending time with her children.
Oxana Humphreys, Data Scientist Manager, Georgia Power Company
