Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
BGE’s Strategic Outreach Provides Comprehensive Support to Vulnerable Customers
Baltimore Gas and Electric (BGE) initiated a multi-faceted approach in 2023 to address the home energy needs of its customers, with an emphasis on serving low and moderate-income segments. In this session, learn how BGE launched a specialized tool empowering customer service representatives to assist customers initiating and submitting online LIHEAP applications; introduced the BGE Assistance Finder, an online referral questionnaire; and fostered new and expanded partnerships with community agencies. BGE’s efforts resulted in nearly 15,000 customers obtaining $26.4 million in grant funding and engagement with nearly 1,000 customers across 23 community events. This effort earned Chartwell’s Gold Best Practices Award in the category of Serving Vulnerable Customers this year.
