Utilities Share Their Payment Initiatives and Challenges For The Road Ahead

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This infographic shows insights from Chartwell's 2024 Utility Industry Payment Survey that reveal the initiatives, challenges, and focus areas that utilities have identified for the next 12 to 18 months. These include increasing the use of mobile or digital wallets, increasing the use of autopay, and tackling arrears-related payment challenges. The infographic also explores utility progress toward real-time payment processing.

Utilities can use this data, taken from the accompanying Payment Analysis Report, to benchmark their programs against others and explore possible initiatives.

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Billing and Payment electronic payments emerging payment methods low income mobile payments

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Utilities Share Their Payment Initiatives and Challenges For The Road Ahead

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