SRP Best Prepay Practices Lead to High CSAT

Date: Wednesday, May 25th Time: 2 – 3 PM ET **As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell’s Insight Center, connect with us here to get started.**
At more than 25 years old, Salt River Project’s M-Power program is one of the oldest and largest prepay programs in the U.S. with more than 150,000 active participants. M-Power continues to be one of SRP’s highest CSAT rated programs and remains a key component of energy savings for customers and SRP.  SRP will share why prepay is a successful option for utilities and customers as well as address concerns about the perceived negative impacts to some customer groups.  Attend this webinar to learn the practices SRP utilizes to keep customers satisfied, informed and engaged while on a prepaid program. Moderator:
  • Jennie King, Principal Consultant, Chartwell, Inc.
  • Brad Umbrianna, Supervisor Customer Billing, M-Power Operations, SRP
Billing and Payment customer satisfaction M-Power prepay Prepay programs SRP

Moderators & Speakers

Jennie King
Principal Consultant, Chartwell Inc.
Brad Umbrianna
Supervisor Customer Billing, M-Power Operations, Salt River Project