SMUD’s Storm Response Team Reimagines Outage Operations

A series of unprecedented storms in late 2022 and early 2023 generated significant infrastructure damage across SMUD’s service territory, causing widespread outages. The experience prompted the utility to launch a Storm Response Team. The team met twice a week throughout 2023 to successfully identify, prioritize, and produce a comprehensive outage response improvement portfolio.

This program won SMUD Silver in Chartwell's Outage Best Practices Awards for Outage Operations.


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Best Practice Award Winner Chartwell Best Practices Awards outage operations outage restoration SMUD Storm Response