SCE Uses Customer Feedback to Implement Changes and Engender Trust

In light of constant and rapid change across the utility industry, Southern California Edison (SCE) realized that it needed to put more effort into making improvements based on information obtained from its customers. The company saw the collection of this information as an opportunity to respond to perceived needs and increase customer satisfaction, and opted to find avenues to expand the collection of customer feedback.

Their efforts earned them Silver recognition in Chartwell’s 2023 Best Practices Awards.


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Chartwell's Best Practice Awards community feedback customer experience customer satisfaction Silver Customer Service