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Residential Customers Communicate Expectations And Preferences For Their Utility Experience

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This infographic shows insights from Chartwell's 2024 Future Views of the Customer Survey that uncover customer sentiment around issues such as customer service, reliability, renewables, climate change, and emergency preparedness.

Utilities can use this data and the accompanying Consumer Trends Report in conjunction with their own customer experience research to better understand the role residential customers want their utility to play in the community

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consumer trends customer communications customer experience emergency response residential consumer survey resilience

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