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Maximizing Speech in Your IVR

Register for Webinar

Date: Wednesday, November 6th, 2025

Time: 2 - 3 PM ET

**In partnership with IVR Doctors, we present this webinar with no registration fee.**

This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR.  The panel will look at lessons learned from their own utilities' integration of speech recognition, as well as the feedback they received from callers. Finally, the panel will explore the future of speech in their IVR programs. 

The webinar will be moderated by Steve Waters, Chartwell's Director of Councils, and is presented free of charge as part of Chartwell's partnership with IVR Doctors. 

 

 

2025 IVR IVR IVR Benchmark Report IVR Doctors self-service

Presenters
Steve Waters
Director of Councils, Chartwell, Inc.
Wesley Higgins
Customer Experience Technology Manager, Alabama Power
Ryan Harris
Customer Care Director, Hydro One
Guillermo Chapa
Customer Contact Center Technology Manager, SoCal Gas

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