Manitoba Hydro’s Award-Winning Chatbot Data Integration and Machine Learning Model
Date: Wednesday, November 13th
Time: 2 – 3 PM ET
Join us for an in-depth exploration of two of Manitoba Hydro’s award-winning initiatives. First, discover how their innovative chatbot data integration project, which earned the Silver Chartwell Best Practices Award for Excellence in Digital Experience, delivers a seamless self-service experience. By guiding customers effectively, Manitoba Hydro has not only reduced customer effort but also surpassed containment rate targets while lowering contact center interactions, verified through a comprehensive analysis of data from various customer communication channels. Then, learn about their machine learning model, recognized with a Bronze Award for Excellence in Billing and Payment. This AI-powered model enhances collections strategies through advanced segmentation, helping the utility better classify bad debt risks and improve customer satisfaction in credit and collections. Don’t miss this chance to gain insights from one of the industry’s leaders and elevate your own utility customer experience!
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
Join us for an in-depth exploration of two of Manitoba Hydro’s award-winning initiatives. First, discover how their innovative chatbot data integration project, which earned the Silver Chartwell Best Practices Award for Excellence in Digital Experience, delivers a seamless self-service experience. By guiding customers effectively, Manitoba Hydro has not only reduced customer effort but also surpassed containment rate targets while lowering contact center interactions, verified through a comprehensive analysis of data from various customer communication channels. Then, learn about their machine learning model, recognized with a Bronze Award for Excellence in Billing and Payment. This AI-powered model enhances collections strategies through advanced segmentation, helping the utility better classify bad debt risks and improve customer satisfaction in credit and collections. Don’t miss this chance to gain insights from one of the industry’s leaders and elevate your own utility customer experience!
