Making It Easier for LMI Customers to Access Energy Assistance
Date: Wednesday, November 19th, 2025
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
Join us as Consumers Energy shares how its My Personalized Offerings platform helps low-to-moderate income (LMI) customers find and enroll in programs that support their billing and energy management needs. Christina Rosser, Manager of Experience Design, will highlight the team’s use of their double diamond design framework, journey mapping and agile iteration to build a more connected, user-centered experience.
