Balancing the Write-Off Strategy — Finance & Operations

Date: Wednesday, December 4th, 2025

Time: 2 – 3 PM ET

**Non-Insight Center Members can enjoy complimentary registration to this webinar.**

Join our panel of utility leaders to explore how finance and operations teams collaborate to balance write-off strategies. Panelists will share decision-making approaches, the mix of tactical and strategic discussions driving success, and new initiatives that have meaningfully improved write-off outcomes.

collections Credit Finance Operations

Moderator & Panelists

Steve Waters
Director of Councils, Chartwell, Inc.
Sam Fay
Manager of Customer Billing and Payments Administration, Manitoba Hydro
Vida Hotchkiss
Senior Consultant, Chartwell Inc.
Pat Ricks
Senior Consultant, Chartwell Inc.