Improving the Outage Experience with Error Free Communications at DTE Energy
Date: Wednesday, November 8th
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is no paid entry option for non-Insight Center members for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
___________________________________________________________________________________
In summer of 2021, DTE's service territory experienced unprecedented weather events, which highlighted gaps in processes and systems for communicating outage information to customers. The Error Free Communication project was initiated, which included enhancing communications to our customers during outage events, modernizing our systems to handle large user volumes, and re-engineering IT systems to correlate numerous events in determining power status. Implementing this solution was a paradigm shift in how DTE had approached outage restoration and communications. Join this webinar to learn how DTE’s Error Free Communication project met its targets after 5 months of intense engineering, development, and testing.
