From Arrears to Action: Modern Credit & Collections Strategies for Utilities
Date: Wednesday, March 25th, 2026
Time: 2 – 3 PM ET
**Non-Insight Center and Non-CURI Members can enjoy complimentary registration to this webinar.**
As arrearages reach historic levels, utilities must rethink how credit and collections support both financial stability and customer affordability. This panel explores a shift from reactive enforcement to proactive, data-informed engagement—focusing on early outreach, evolving success metrics, empathetic employee roles, practical uses of analytics, payment plans, and policy alignment to reduce bad debt while protecting vulnerable customers. Industry veterans will share real-world lessons and actionable strategies utilities can apply today to reduce risk, improve outcomes, and balance affordability with long-term resilience.
