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Explore Insights From the 2025 IVR Benchmark Report

Register for Webinar

Date: Wednesday, June 18th, 2025

Time: 2 - 3 PM ET

**In partnership with IVR Doctors, we present this webinar with no fee.**

Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities. The report scores systems on Functionality, Usability, and Aesthetics—core elements of customer experience. Hear from top-rated utilities and IVR experts as they share industry standards, best practices, key findings, and strategies for improvement. Plus, learn about emerging challenges impacting IVR performance and how to optimize this vital customer service channel.

 

This webinar is presented in partnership with:

 

 

2025 IVR IVR IVR Benchmark Report IVR Doctors self-service

Moderator & Presenters
Steve Waters
Director of Councils, Chartwell, Inc.
Mark Camack
Co-Founder, IVR Doctors
Peter Brandt
Principal / Co-founder, IVR Doctors

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