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EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners

Register for Webinar

Date: Wednesday, July 9, 2025

Time: 2 – 3 PM ET

**Non-Insight Center Members can enjoy complimentary registration to this webinar.**

Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas. Find out which U.S. and Canadian utilities took top honors in each category: Billing and Payment Programs, Customer Experience, Digital Experience, Electric Vehicles, Marketing and Communications, Serving Business Customers, Serving Vulnerable Customers, and Transformational Leadership. Learn from EMACS’s Emcee, Russ Henderson, how you can plan to get the most out of EMACS as we celebrate our 28th anniversary.

best practices Billing and Payment communications Customer Service digital experience electric vehicle programs marketing serving vulnerable customers transformational leadership Webinar

Moderators

Russ Henderson
Director of Research, Chartwell, Inc.
Keith Pierce
Senior Research Manager, Chartwell, Inc.

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