Charging Up Utilities CX with Knowledge-Backed GenAI

Date: Thursday, October 17th

Time: 2 - 3 PM ET

**As part of our Featured Partner Series, this webinar is complimentary.**


Consider these stunning stats:

  • The utility sector has been ranked next to lastin Forrester’s CX Index for years
  • Utility CX dropped 2 years in a row in J.D. Power’s CSAT survey
  • 76% of consumers say utility contact center agents lack knowledge (Forrester)

Join our webinar to learn how Knowledge-backed GenAI can charge up utilities CX. Learn how a major utility improved search success for consumers and contact center agents by 6X and accelerated knowledge creation and curation by 5X, as well as lessons learned from early KM-backed GenAI deployments. Register now!

 

This Featured Partner Series webinar is presented by:

 

 

AI AI search customer experience EGain Featured Partner Series

Presenter

Evan Siegel
Vice President of AI Solutions, eGain