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          • Idaho Power Rated #1 in Energy Industry Benchmark Report
          • How Utilities Can Improve the Digital Customer Experience
          • Developing a Robust VoC Framework: A Functional Blueprint for Utilities
          • Idaho Power Rated #1 in Energy Industry Benchmark Report
          • How Utilities Can Improve the Digital Customer Experience
          • Developing a Robust VoC Framework: A Functional Blueprint for Utilities
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          From Legacy to Leading-Edge: ConEd’s CORE CIS Implementation

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          24 Jul 2025 | 2:00 pm ET

          Transforming the Utility Experience: Customer Journeys & AI-Driven Futures

          (Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
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          Chartwell, Inc.

          3715 Northside Parkway, Suite 3-615

          Atlanta, GA 30327

          404-237-9099
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Building Efficiencies Through Robotics Process Automation

VIEW WEBINAR

Date: Wednesday, August 17th

Time: 2 – 3 PM ET

**Insight Center members can easily register for this webinar at no additional cost after logging in. If you’re interested in an Insight Center membership, connect with us here to get started.**

___________________________________________________________________________________

In 2019, SCE’s Digital Labor team developed a strategy to leverage robotics that would assist personnel within the utility’s front and back-office departments. To date, more than 60 robotic automations have been deployed, resulting in over $8 million in savings. Additionally, the automations have mitigated the need to hire approximately 100 full-time employees which would have been required to process the tasks manually. Attend this webinar to learn how SCE continues to cultivate a culture to drive digital transformation across the company.

Moderator:

  • Tim Melton, Senior Consultant, Chartwell, Inc.

Speakers:

  • Elaine Quon, Principal Manager, Southern California Edison
  • Prabs Somala, Senior Manager, Southern California Edison
SCE southern California Edison

Moderator & Speakers

Tim Melton
Senior Consultant, Chartwell
Elaine Quon
Principal Manager, Southern California Edison
Prabs Somala
Senior Manager, Southern California Edison

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CONTACT CHARTWELL

Chartwell, Inc.

3715 Northside Parkway, Suite 3-615

Atlanta, GA 30327

404-237-9099
memberservices@chartwellinc.com
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