Empowering Customer Connections: Utility Leaders OG&E and SCE’s Digital Strategies

Date: Wednesday, March 27

Time: 2 – 3 PM ET

**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**

Utilities are focusing much of their efforts on improving their customers’ online experiences and interactions with them. During this webinar, we will learn about the journey 2 utility leaders have experienced: OG&E and SCE. Each utility will share how they began along this journey to build or enhance the online digital experiences, how they collect ongoing feedback from customers using these channels, and how they analyze and develop actionable insights that lead to initiatives and projects to improve those experiences. They will also share their learnings, what worked well and obstacles they discovered as well as any customer satisfaction improvements they may have realized.

Please join us for this interactive and informative discussion. It will be one you don’t want to miss!
CSAT CSAT collection customer feedback digital experience OG&E SCE

Moderator & Speakers

Jennie King
Principal Consultant, Chartwell Inc.
Candace Smith
Customer Experience Analyst, OG&E
Melissa Babbit
Manager, Digital Experience & Customer Insights, OG&E
Alex Buchanan
Consumer Insights Advisor, Southern California Edison