Beyond the Balance: Optimizing Collections Through Strategic Communication
Date: Wednesday, January 21st, 2026
Time: 2 – 3 PM ET
**Non-Insight Center Members can enjoy complimentary registration to this webinar.**
In 2024, Con Edison launched a digital-first arrears program to exhaust all communication channels before service interruptions occur. This initiative, recipient of Chartwell’s 2025 Bronze Award for Excellence in Billing and Payment, prioritizes the customer experience while driving operational efficiency. The results include industry-leading engagement with 50% open rates and over 350,000 payments facilitated. In this session, we will walk through the proactive strategies used to help customers stay connected and demonstrate how this award-winning approach is redefining the modern billing cycle.
