Affordability is a Concern for Consumers Across Income and Age Groups

View Resource

This infographic shows insights from Chartwell's 2024 Residential Consumer Survey that illustrate the importance of energy affordability to residential customers of all ages and income levels. Awareness of assistance and energy efficiency programs varies across these demographics as well, offering an opportunity for utilities to better communicate about programs that make energy more affordable for all consumers.

CONTINUE READING

To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

assistance programs customer experience Financial Assistance serving vulnerable customers

Recent Blog Posts

Join a Membership

Chartwell’s Spring Utility Insights: Trends Shaping the Industry

From Legacy to Leading-Edge: ConEd’s CORE CIS Implementation

ComEd Prepares for High Profile Special Events

Explore Insights From the 2025 IVR Benchmark Report

Transforming the Utility Experience: Customer Journeys & AI-Driven Futures

We'd love to hear from you

Utility Membership Options

Events/Solution Providers

Affordability is a Concern for Consumers Across Income and Age Groups

You may also like

Customer Experience VoC Frameworks and Actionable Research

Chartwell 2024 Vulnerable Customer Industry Benchmarks

Chartwell 2024 Vulnerable Customer Survey Datasheet

Consumer Trends 2024 – Digital Experience: Serving Customers’ Preferences Today and Preparing for the Customer of Tomorrow

ABOUT CHARTWELL

LEADERSHIP COUNCILS

Events

MEMBERSHIP OPTIONS