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Beyond the Balance: Optimizing Collections Through Strategic Communication
In 2024, Con Edison launched a digital-first arrears program to exhaust all communication channels before service interruptions occur. This initiative, recipient of Chartwell’s 2025 Bronze Award fo...Discover How LG&E and KU Leveraged College Sports Name, Image, and Likeness (NIL) Partnerships to Drive Engagement
Get an inside look at LG&E and KU’s innovative campaign using Name, Image, and Likeness (NIL) partnerships with University of Louisville and University of Kentucky athletes. Learn how the utilities...Designing an Effective EV Charger Rebate Program at Ameren Missouri
This webinar examines how Ameren Missouri designed and launched an EV charger rebate program supporting public, workplace, and multifamily charging. Learn what worked, what required adjustment, and...The Evolution of Business Continuity: From Fire Drills to Multi-State Logistics
This session explores how business continuity has expanded from its early, operations-focused roots into a broader capability centered on sustaining critical business functions through any disrupti...Preparing for the April 2026 TCPA Deadline: What Utilities Need to Know
With the April 2026 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and H...Optimize Your Call Center Performance: Learn About Centerpoint Energy’s INSPIRE program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
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