Conference FAQs

Frequently Asked Questions:

• Is the EMACS Conference and PowerUp Conference happening in the same location?

  Yes! We’re happy to announce that PowerUp – Chartwell’s Outage Conference and EMACS – Chartwell’s Customer Experience Conference – will once again be co-located!

   

  Both PowerUp  EMACS will take place at the Hilton Atlanta this September 22nd through 24th.

   

  This is a unique chance to attend one or both of these dynamic events, offering an even greater breadth of insights, strategies, and networking opportunities under one roof.

• What are the details for the hotel?

  Our host for Chartwell’s PowerUp Conference is the Hilton Atlanta, located at:

  255 Courtland St NE, Atlanta, GA 30303

   

  We are pleased to offer a discounted room rate of $209 per night plus applicable fees and taxes in effect at the time of check in.

   

  **The cutoff date to book a room at our host hotel is Monday, August 31st, 2026.**

   

  The link to reserve a room will be located in your confirmation email. Please book directly through this link only.

  We recommend that you arrive by 5:00 PM on September 22nd and remain through the conclusion of the event, departing at your leisure on September 25th.

   

  Currently, the Hotel’s check-in time is 4:00 PM, and check-out time is 11:00 AM

   

  If you need to cancel or alter your reservation for any reason after booking, please be sure to do so no later than 48 hours prior to your arrival to avoid cancellation or no-show penalties.

• My utility is a member of the one or more of Chartwell's Leadership Council(s). Can I attend a meeting?

  Member utilities are allowed two complimentary seats at each Leadership Council meeting. Additional seats to the council meeting can be purchased for $315 each. (Please note that additional seats do not include admittance to the PowerUp conference)

   

  If you are interested in attending a meeting, please reach out to Anna Miller at amiller@chartwellinc.com.

• I'm confirmed to attend one of the following in-person Leadership Council meetings: Outage Communications or Emergency Management. When are the meetings in conjunction with the PowerUp conference?

  The Outage Communication and Emergency Management Leadership Council meetings are prior to the PowerUp Conference and will take place on Tuesday, September 22nd, from 8:30 AM to 6:00 PM ET.

   

  All council meeting attendees should plan to arrive in Atlanta on Monday, September 21st.

  The PowerUp Conference officially begins Tuesday evening at 6pm with a Welcome Reception.

   

  *Please note: These are closed meetings and only those confirmed with Chartwell should plan to attend. For more information, please reach out to Anna Miller at amiller@chartwellinc.com*

• Is there parking at the conference hotel?

  Yes. Self-parking will be offered at a rate of $35 per day.

• What is the attire for the conference?

  Business casual. Temperatures in conference halls may fluctuate widely. If you are prone to feeling cold you may want to bring along a sweater or jacket.

• What networking opportunities are there?

  In addition to our networking receptions and meals, we’ve scheduled 30-minute breaks each morning and afternoon to give you ample time to interact with fellow utility professionals, conference sponsors and exhibitors.

• Will there be Wi-Fi?

  Yes, there will be complimentary Wi-Fi available in all meeting spaces. Sign-in info will be provided in at the registration desk or ask a Chartwell employee for assistance.

• What if I have a special need, such as a dietary restriction?

  Please let us know as far in advance as possible about any special needs or requests by contacting conferences@chartwellinc.com.

• Will slides be available after the conference?

  Yes, we will email all presentations to attendees within the following week.