Resources
Tracie Boutte
Executive Advisor
Tracie has 36 years of industry experience in CX, emergency response, DX, regulatory/governmental affairs, marketing, customer insight, and C&I services.
Current Surveys
Billing Benchmark Survey
This survey covers a variety of topics, including billing programs, metrics for paperless and paper bills, billing exceptions and productivity metrics, high bill alerts, and more.
Emergency Management Benchmark Survey
This survey covers a variety of relevant topics, including staffing and activation, training and exercising, technology trends, EOPs and documentation, and more.
