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EV Benchmark Survey in the Field for North American Utilities

Gain insights into North American Electric Vehicle (EV) trends and benchmark your utility EV programs and performance against other utilities by completing the Chartwell Electric Vehicle Benchmark Industry Survey.

The study measures a variety of topics within transportation electrification, including customer EV adoption and use, EV-related customer satisfaction research, EV utility programs, incentives, and partnerships. The purpose of this survey is to identify industry-wide trends and best practices for electric utilities.

“The EV Benchmark Survey allows electric utilities to compare their programs with industry peers to identify strengths and discover new opportunities in their eMobility strategy,” said Karl Popham, Senior Consultant and EV Leadership Council Chair, Chartwell. Chartwell’s EV Leadership Council members represent over 20 innovative utilities that collectively serve over 65 million people that share best practices and lessons learned on critical topics essential to utility EV program success.

Chartwell’s Electric Vehicle Benchmark Survey is open to utility employees in North America who are responsible for residential, commercial, and fleet EV operations and programs. To request a survey link, please complete this short form: Chartwell EV Benchmark Survey. 

By completing the survey, respondents will receive the following:

  • The full report of Chartwell’s EV Industry Benchmark Survey
  • A personal opportunity to review and discuss your utility’s efforts compared to the industry results with a member of the Chartwell EV team
  • A data sheet of the raw survey results for you to analyze for your specific needs

EV sales continue to show strong growth, according to the latest data from Kelley Blue Book. In Q2 2024 346,308 EVs were sold in the U.S., a 5% increase from Q2 representing a new record high of 8.9% of all US vehicles sold.

“Chartwell’s EV Benchmark  Survey data will enable North American utilities to better understand consumer behavior and the customer experience provided by electric utilities,” said John Bord, Senior Consultant at Chartwell.  “Benchmark data regarding EV incentives, programs and partnerships also provide valuable direction for outreach,” added Bord.

About Chartwell’s Electric Vehicle Leadership Council: Created in 2023, it provides an engaging forum for utility professionals to collaborate with peers to enhance their personal and organizational role as a Trusted Advisor in ​transportation electrification. Current membership consists of over 20 innovative utilities that collectively serve more than 65 million people across North America. For more information, contact Karl Popham at: kpopham@chartwellinc.com