Entergy’s Digital Leap for Vulnerable Customers Garners Chartwell’s Silver Award
Entergy was named the Silver Best Practices Award recipient for Excellence in Serving Vulnerable Customers—an honor that highlights the utility’s commitment to innovation and equity in customer service. The award recognizes Entergy’s launch of a groundbreaking digital LIHEAP platform, a 24/7 online application system designed to streamline access to energy assistance for customers in need.
The Low Income Home Energy Assistance Program (LIHEAP) has long been a critical resource for households struggling to afford their energy bills. Entergy’s digital transformation of this process marks a significant leap forward in accessibility and responsiveness. The new platform allows customers to submit applications, upload required documents, and receive real-time updates on their application status—all from the convenience of their mobile device or computer.
But the innovation doesn’t stop at convenience. The platform also enables expedited issue resolution, helping to prevent unnecessary service disconnections and facilitating reconnections within minutes. This rapid response capability is especially vital for vulnerable households, where even a short disruption in service can have serious consequences.
Chartwell’s recognition of Entergy’s efforts underscores a broader industry shift toward digital equity and customer-centric service models. As will be noted during the EMACS Awards ceremony, utilities are increasingly investing in tools that not only improve operational efficiency but also ensure that no customer is left behind in the transition to smarter, more responsive energy systems.
Congratulations to Entergy for setting a new standard in compassionate, tech-enabled customer care. Their digital LIHEAP platform is more than a technological upgrade—it’s a lifeline for those who need it most.
💡Learn more about the Vulnerable Customer Leadership Council by contacting Tim Herrick.
You may also like these blog posts:
- Consumers Energy Honored for Empowering Equity
- Moving Beyond LIHEAP: Seven Ways to Bolster Customer Energy Assistance
- Customer-Centric Excellence: Recognized with Chartwell’s 2025 Best Practices Awards
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