Customer Perceptions of Emergency Preparation and Response

How Consumers Feel About Utility Resilience

Chartwell’s 2024 Future Views Survey gleaned insights from over 1,500 residential consumers in the U.S. and Canada, including confidence in their utility’s ability to restore power after a major storm, their perception of power grid maintenance and disaster preparation, and more.

This infographic shows overall North American customer perception versus those living in disaster-prone areas.

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Learn more about the Chartwell Emergency Management Leadership Council, which enables utility industry professionals to address an “all hazards” approach, emergency operations and planning, training and drills, situational awareness, escalation metrics, and other critical topics in a utility-only environment.

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Customer Perceptions of Emergency Preparation and Response

How Consumers Feel About Utility Resilience

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