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Discover How LG&E and KU Leveraged College Sports Name, Image, and Likeness (NIL) Partnerships to Drive Engagement
Get an inside look at LG&E and KU’s innovative campaign using Name, Image, and Likeness (NIL) partnerships with University of Louisville and University of Kentucky athletes. Learn how the utilities...
Designing an Effective EV Charger Rebate Program at Ameren Missouri
This webinar examines how Ameren Missouri designed and launched an EV charger rebate program supporting public, workplace, and multifamily charging. Learn what worked, what required adjustment, and...
The Evolution of Business Continuity: From Fire Drills to Multi-State Logistics
This session explores how business continuity has expanded from its early, operations-focused roots into a broader capability centered on sustaining critical business functions through any disrupti...
Preparing for the April 2026 TCPA Deadline: What Utilities Need to Know
With the April 2026 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and H...
Optimize Your Call Center Performance: Learn About Centerpoint Energy’s INSPIRE program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
Utility and Community Collaboration Provides a Helping Hand to Customers in Need
Through its “Neighbours Helping Neighbours” grant, Manitoba Hydro seeks to support vulnerable customers facing disconnection. To expedite lead time for vulnerable customers awaiting crisis grant financial support, the utility launched a project to deliver funding, reducing process times from four to six weeks to one to two days. The process improvement has yielded operational efficiencies and cost savings via the elimination manual steps, reduced contact center volume related to funding delays, and improved the overall customer experience for grant recipients.
Speaker:
Tina Kelly , Product Manager, Manitoba Hydro
Tina Kelly is a Product Manager at Manitoba Hydro, where she leads strategic initiatives to address energy affordability for vulnerable customers. With a strong background in telecommunications—including leadership roles in product development, strategic analysis, and network operations—Tina brings a unique perspective to the utility. Her customer-centric approach, informed by research and data-driven decision-making, supports the design of inclusive programs.
