Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Transforming Utility Payments: Enhancing Accessibility and Support
Join this informative panel discussion to learn how utilities can make digital and paperless billing and payments more accessible, addressing customer vulnerability and affordability. Utilities get one shot a month to change customer behavior and make a good impression, and our panel will discuss strategies to reduce late payments due to “I forgot” through better engagement, allowing staff to focus on those who truly need the help. Explore how user-friendly digital payments, enhanced with responsible AI, can proactively identify late payments, provide flexible payment plans, and offer payment assistance, making digital payments easier for everyone.
Panelists:
Raymond Joseph, Billing & Payments Section Manager, Customer Operations, Con Edison of New York
Raymond is responsible for the Billing & Payment systems at Con Edison, building strategies that analyze behavior through the use of online Customer Advisory Communities to understand their digital needs. Raymond and his team have significantly improved Con Edison’s billing & payment programs, offering numerous customer preferred payment options. Prior Raymond worked for the Long Island Lighting Company, KeySpan Energy and National Grid, consolidating multiple print & mail centers, as well as driving early adoption of digital channels to maximize cost savings.
Kasey Dill, CX Solutions Program Owner, Arizona Public Service
Others To Be Announced
Moderator: Pat Ricks, Senior Advisor, Chartwell Inc.
