Transforming Emergency Response: LUMA’s Award-Winning Journey
Discover how LUMA earned the prestigious Gold Emergency Management Chartwell Best Practices Award through its innovative approach to revitalizing its Emergency Response Plan. This session explores LUMA’s strategic integration of systems and adoption of a unified “one voice” communications model, which bolstered organizational agility and enhanced preparedness for diverse challenges, including natural disasters, cybersecurity threats, and equipment failures. Attendees will gain insights into the transformative journey that strengthened LUMA’s emergency response capabilities and learn practical strategies for fortifying resilience within their own organizations. Join us to see excellence in action!
Speaker: Colonel (Retired) Michelle M. Fraley, Ph.D., Corporate Security Director, LUMA Energy
Colonel (Ret.) Michelle M. Fraley, Ph.D. was the first woman from Puerto Rico to graduate from West Point in 1984. A decorated U.S. Army officer with six advanced degrees, she served in key leadership and command positions worldwide, including at the White House Communications Agency and as Commander of the Warrior Transition Brigade, Walter Reed National Military Medical Center. After retiring from active duty in 2014, she became the first female Superintendent of the Puerto Rico Police Department. She currently serves as VP of Corporate Security & Emergency Management at LUMA and as Director of the Selective Service System for Puerto Rico.
