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The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Real-Time Customer Engagement in the Age of Utility Disruption
Outages, storms, and uncertainty may be unavoidable, but a poor customer experience doesn’t have to be. Join industry leaders from DataCapable and forward-thinking utilities — including CenterPoint Energy, Con Edison, and Entergy — as they explore how real-time data, AI-driven insights, and intuitive customer platforms are transforming utility communication, engagement, and trust-building. This session will showcase how tools like DataCapable’s Outage Map, Community Portal, and Threat Detector are reshaping customer journeys, shifting from reactive responses to proactive service. Learn how utilities are creating clarity in the midst of disruption and delivering the transparency and empathy today’s customers expect.
Stephanie has over 25 years’ experience in the Utility Industry supporting and leading engineering, construction, analytics and customer service organizations. In her current role she serves as business owner for CenterPoint Energy’s customer and agent facing technologies along with a number of customer support functions such as QA, Workforce Management, and Rapid Resolutions. During her career, she has held various roles in business process design, testing, and program management for 6 major SAP implementation projects, Web and IVR Design implementations, and most recently CNP’s new Outage Tracker solution. Stephenie is a graduate of Louisiana Tech University with a Bachelor’s of Science in Civil Engineering.
Karlon Butler, Manager, Product Owner Mobile App & View Outage at Entergy
Karlon Butler is the Manager and Product Owner of Entergy’s View Outage and Mobile application. In this role, he is responsible for leading and driving digital customer experiences and innovative solutions aimed at customer centricity and self-service. Before joining Entergy in 2020, Butler held numerous leadership roles in the oil and gas industry for North America Region, South America, Asia, and Europe. Prior to that, Butler served in Product Management roles for the Department of Defense supporting the United States Military in AEF (Afghanistan enduring Freedom) in the Middle East.
Gabe Cano, Department Manager, Outage Management Systems at ConEdison
Gabriel Cano is the IT Department Manager at Con Edison, leading strategic planning and outage management system initiatives. With over 20 years in the utility sector, including nearly 17 years at Orange and Rockland Utilities, he brings deep expertise in Oracle applications, enterprise IT, and operational support systems. Gabe holds an MBA in Information Technology from Iona University and a BS in Business Management from Manhattan College. Known for bridging IT and operations, he’s a collaborative leader driving digital transformation across utility functions in the New York City area.
Zac Canders, Co-Founder, DataCapable
Zac Canders brings 20 years of experience in the utility industry — a path that builds on his father’s legacy of supporting utilities. From the start, Zac has been driven by a passion for safety and improving how data is shared across systems. His expertise lies in leveraging emerging technologies to create value, with a focus on integrating systems and data for greater operational insight. Zac began his career in distribution and design engineering at National Grid before consulting with utilities around the world. In 2014, he co-founded DataCapable, a company specializing in emergency response and outage mapping software. Zac has contributed to numerous industry initiatives, including the White House–sponsored Outage Data Initiative and IEEE efforts, among others.
