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Inside Duke Energy’s Preparedness Model: Integrating Emergency Management and Business Continuity
In this webinar, Charles Poliseno of Duke Energy will share how the company integrates emergency management and business continuity into a single enterprise preparedness program. He will walk throu...
From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
Personalize Customer Engagement: Table Stakes for Resilient Operations
Join this panel discussion on customer communication framework and strategies designed to help you navigate the pressing challenges utilities face today. Hear from a community of industry-leading peers with both shared and unique needs who have successfully implemented modern engagement and communication strategies to create personalized, impactful interactions. Discover best practices that strengthen customer relationships, increase operational efficiency, and enhance resiliency in a rapidly evolving, customer-centric world.
Speakers:
Michael Williams, Principal Manager, CED Operations, Southern California Edison
Sandy Buzzard, Senior Product Manager, Duke Energy
Maulik Datanwala, CEO, Message Broadcast
Scott McClinktock, Chief Revenue Officer, Message Broadcast
Paul Watkins, Director, Production Management and Strategy, Message Broadcast
