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Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
Join Karlon Butler, Manager of Product Owner Mobile App & View Outage, and Gus Bernard, Solution Architect, as they walk through how the chatbot works, how it was built, and what it means for the c...
Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...
The Tale of Two Storms: How Con Edison Quickly Pivoted Its Communications Strategy to Keep the Public Informed in Extreme Conditions
In this session, Con Edison shares how its team pivoted messaging, channels, and tone in real time to keep millions of customers informed, safe, and connected throughout both storms.
MyOPPD is Omaha Public Power District’s secure online platform that gives customers convenient, 24/7 access to their accounts.
In this webinar, we will see how users can view and pay bills, trac...
LIHEAP Overview and Advocacy Outlook for 2024: Navigating Challenges in the Utility Sector
Serving vulnerable customers is more important than ever in the utility industry. This session will explore the challenges and opportunities in providing Low Income Home Energy Assistance Program (LIHEAP) assistance to utility customers in an era of rising rates and the push for grid resilience and renewable energy investments. This presentation will provide an overview of LIHEAP, highlighting its importance in supporting low-income households, detailing current funding, eligibility criteria, and the impact of recent policy changes. Learn about the necessary advocacy efforts for 2024 to ensure and expand these critical services under increasing economic pressures. Discover strategies for utility professionals to engage in advocacy and partnerships, promoting equitable energy solutions and aiding the most vulnerable in challenging times.
Speaker:
Katrina Metzler, Executive Director, National Energy and Utility Affordability Coalition
