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Improving Customer Satisfaction Through Advanced Analytics and Data Strategies
In this webinar, Rajendra Acharya of Southern California Edison will explore how advanced analytics—including machine learning and hypothesis-driven approaches—can uncover actionable insights and d...
How Duke Achieved Smarter IVR Authentication and Call Containment
This webinar will feature John Kusiak, IVR Product Owner at Duke Energy, sharing the company’s IVR transformation following Pindrop’s implementation. He will highlight enrollment growth since Octob...
How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing
In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...
This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR. The panel will look at lessons learned from their own utilities' integration of spee...
Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
KEYNOTE – Beyond the Hype: Navigating Real-World Opportunities and Risks in Artificial Intelligence
The era of AI is upon us. We interact with AI every day, often without realizing it. And one can hardly avoid the constant headlines about the promise and pitfalls of generative AI and machine learning. The pace of innovation and adoption is increasingly exponentially. Industries and professionals who don’t embrace AI soon will be out-performed, out-innovated, and out-competed by those who do. Still, caution is required. In this presentation, Jay Boisseau, former high-performance computing and AI strategist at Dell Computers and founder of the Austin AI Alliance, will cut through the hype – both idealistic promises and doomsday prophecies – to reveal what these technologies truly are and are not capable of, and how they can be applied in the utility industry. He will also discuss the dangers of AI to both utilities and their customers and how they can be mitigated.
Speaker:
Jay Boisseau, Founder, Austin AI Alliance
Jay Boisseau is an experienced, recognized leader and strategist in advanced computing technologies, with over 25 years in the field. Jay is the CEO of Vizias, technology consultancy for strategic planning, solutions design, and training in high performance computing (HPC), artificial intelligence (AI), and other advanced computing technologies. Jay is also executive director and founder of The Austin Forum on Technology & Society, which he created in 2006 and is the leading monthly technology outreach and engagement event in Austin, and which attracts national and international attendees online and via its podcasts. Jay has recently created the new Austin AI Alliance, a consortium for companies, universities, government agencies and non-profits to work together to advance the capabilities, adoption, and responsible usage of AI. Jay is former High Performance Computing and Artificial Intelligence Strategist for Dell Technologies, and before that founded and led the Texas Advanced Computing Center (TACC) at The University of Texas at Austin after gaining experience in HPC at the San Diego Supercomputer Center and the Arctic Region Supercomputing Center. He received his doctorate in astronomy from UT Austin, and his undergraduate degree in astronomy and physics from the University of Virginia.
