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Announcing Chartwell’s Outage Best Practices Awards & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, and Emergency Management.
Customer Experience VoC Frameworks and Actionable Research
Find out how to create an effective Voice of the Customer (VoC) framework to elevate your residential and commercial customer experience. This dynamic webinar will feature guests from two VoC indus...
Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
DTE Electric Damage Claims and SAP C4C (Cloud for Customer) Process
(Complimentary Webinar) DTE Electric’s Damage Claims Department has streamlined how customers file claims for alleged property damage. The team — made up of analysts, investigators and co-op studen...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
KEYNOTE – Beyond the Hype: Navigating Real-World Opportunities and Risks in Artificial Intelligence
The era of AI is upon us. We interact with AI every day, often without realizing it. And one can hardly avoid the constant headlines about the promise and pitfalls of generative AI and machine learning. The pace of innovation and adoption is increasingly exponentially. Industries and professionals who don’t embrace AI soon will be out-performed, out-innovated, and out-competed by those who do. Still, caution is required. In this presentation, Jay Boisseau, former high-performance computing and AI strategist at Dell Computers and founder of the Austin AI Alliance, will cut through the hype – both idealistic promises and doomsday prophecies – to reveal what these technologies truly are and are not capable of, and how they can be applied in the utility industry. He will also discuss the dangers of AI to both utilities and their customers and how they can be mitigated.
Speaker:
Jay Boisseau, Founder, Austin AI Alliance
Jay Boisseau is an experienced, recognized leader and strategist in advanced computing technologies, with over 25 years in the field. Jay is the CEO of Vizias, technology consultancy for strategic planning, solutions design, and training in high performance computing (HPC), artificial intelligence (AI), and other advanced computing technologies. Jay is also executive director and founder of The Austin Forum on Technology & Society, which he created in 2006 and is the leading monthly technology outreach and engagement event in Austin, and which attracts national and international attendees online and via its podcasts. Jay has recently created the new Austin AI Alliance, a consortium for companies, universities, government agencies and non-profits to work together to advance the capabilities, adoption, and responsible usage of AI. Jay is former High Performance Computing and Artificial Intelligence Strategist for Dell Technologies, and before that founded and led the Texas Advanced Computing Center (TACC) at The University of Texas at Austin after gaining experience in HPC at the San Diego Supercomputer Center and the Arctic Region Supercomputing Center. He received his doctorate in astronomy from UT Austin, and his undergraduate degree in astronomy and physics from the University of Virginia.
