Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
High-Tech Utility Fraud Attacks: Strategies to Detect and Defend
Utility payment fraud is evolving fast — and so are the tools behind it. This executive briefing will examine how cybercriminals are leveraging bots, anti-detection technologies, AI, and machine learning to carry out stealthy account takeovers, card testing, phishing, scams, and large-scale payment fraud. The session will highlight how these methods bypass traditional defenses and outline effective strategies utilities are using to detect and prevent attacks. Real-world case studies and emerging technologies will be discussed to illustrate how utilities can better protect customer data, revenue, and organizational trust.
