Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Where Innovation Meets Safety: MLGW’s Fleet Transformation
(Complimentary Webinar) Learn how Memphis Light, Gas and Water (MLGW) transformed fleet operations to improve safety, cut costs, and support reliable service to 400,000+ customers.
Strengthening Your Position as Your Key Customers’ Trusted Energy Advisor
(Complimentary) Large C&I Key Customers represent a small group with massive impact - driving load, revenue, and influence across the utility industry. Becoming their Trusted Energy Advisor require...
Strengthening Emergency Response Through Community Collaboration
(Complimentary) Discover how Hydro One enhanced emergency preparedness and response by fostering stronger partnerships with municipalities and emergency services. In this webinar, you'll learn how ...
Enhancing Outage Communications with Artificial Intelligence
This panel will bring together award-winning utilities to discuss how they are leveraging artificial intelligence to improve outage response and customer experience. San Diego Gas & Electric will discuss its AI-enhanced strategy for managing mass notifications and supporting vulnerable populations during back-to-back PSPS events. Tampa Electric will share how it used AI to monitor social media in real time – improving responsiveness, reducing staff workload, and increasing transparency. Come away with actionable takeaways for leveraging cutting-edge technology to improve your organization’s own responsiveness and outage communications.
Panelists:
Jordan McDonald, Manager, Digital Customer Experience, TECO
Jordan McDonald is the Manager of the Digital Customer Experience team at TECO, where he leads strategic initiatives to enhance the online and mobile experiences for TECO’s customers. In addition to digital channels, Jordan oversees the outage communications team, playing a critical role in keeping customers informed during severe weather events—including the historically challenging 2024 storm season. Since joining TECO in 2019, Jordan has held a variety of roles across technology functions, bringing a strong mix of technical expertise and user-centered thinking to the organization.
Jordan earned a Bachelor of Science in Industrial & Systems Engineering from the University of Florida and a Master of Business Administration from Auburn University. Prior to joining TECO, he worked in technology consulting with Regulated Capital Consultants and Accenture, where he supported clients in the utilities sector on digital transformation projects.
Wayne Boone, Principal, Alabama Power Company
In his current role, Wayne is a member of the group focused on ADMS. More specifically, Wayne leads a team creating solutions for ADMS and OMS web information applications. Prior to his current role, he led the Data Management Center of APC in the first complete statewide implementation of GIS.
Wayne’s career in Information Technology spans almost five decades, his work has been directly focused on leading edge technology with a practical business solution focus.
