Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Driving Change: Sustainable Transportation Education with EVs for Schools
Discover how EVs for Schools is revolutionizing sustainable transportation education for the next generation. This innovative program promotes the benefits of transportation electrification, priori...
Your Guide to Building an Impactful Digital Experience Roadmap
(Complimentary Webinar)Building on insights from utility attendees at the 2024 EMACS Conference, join Mindgrub as they explore how to effectively align business, customer, and technology goals for ...
Empowering SMBs: Enhancing Engagement and Experience with CPS Energy
Join us to learn how CPS Energy, the nation's largest municipally owned energy utility, is enhancing engagement and experience for SMB customers. CPS Energy is committed to improving visibility, cu...
TEP Enhances Customer Payment Experience with Mobile Wallets
As mobile phone usage continues to surge, customers are demanding easier payment options, prompting Tucson Electric Power (TEP) to dive into the mobile wallet space. In this fireside chat, explore TEP’s successful implementation of Kubra EZ Pay, featuring Apple Pay, Google Pay, PayPal, and Venmo, driven by direct customer requests for simpler payment methods. Learn how TEP navigated the challenges of mobile wallet integration, improving payment processing speed, security, and customer satisfaction. This session will offer valuable insights into how utilities can enhance operational efficiency and customer engagement through mobile payment innovations. Don’t miss this opportunity to elevate your utility’s customer payment experience with mobile wallets.
Speaker:
Regina Rowden, Supervisor, Customer Care Remittance, Tucson Electric Power
As the Remittance Supervisor, Regina focuses on customer payment experience, employee development and engagement, customer and third-party vendor relationships, and reconciliation for all utility payment transactions.
Regina joined TEP in 2007 and held positions as a Customer Care Representative, Credit and Collections Representative, Bankruptcy Specialist, and Sr Remittance Processing Specialist while continuing her education.
Outside of her day-to-day role, Regina enjoys managing her daughter’s youth soccer team. She is also a member of TEP’s Community Action Team, which allows her many opportunities to show her passion for volunteering in her community.
Moderator:
Vida Hotchkiss, Senior Consultant, Chartwell, Inc.
