Empowering Customers Through Storms: Entergy’s Innovative Approach
Join Karlon Butler as he shares Entergy’s customer-centric approach to navigating the chaos of storm-induced outages. Learn about the steps taken to transform the customer experience from uncertainty to empowerment, through proactive communications, visualizations, and the digital transformation of outage management. This session is brought to you by DataCapable.
Speakers:
Karlon Butler, Manager, Entergy
Karlon is Manager and Product Owner of Entergy’s View Outage and Mobile application. In this role, Butler is responsible for leading and driving digital customer experiences and innovative solutions aimed at customer centricity and self-service. Before joining Entergy in 2020, Butler held numerous leadership roles in the oil and gas industry for North America Region, South America, Asia, and Europe. Prior to that, Butler served in Product Management roles for the Department of Defense supporting the United States Military in AEF (Afghanistan enduring Freedom) in the Middle East.
With over 10 years in Agile experience, Butler is Agile SAFe and a certified scrum master. Butler holds an MBA from Tulane University and a bachelor’s degree in business administration from Colorado University – Pueblo.
Pete DiSalvo, CEO & Co-Founder, DataCapable
With over a decade of experience in the utility industry, Pete is a recognized leader in real-time situational awareness and technology. Pete’s vision for DataCapable was inspired by his experience responding to Hurricane Sandy in 2012, where he saw firsthand the need for a platform that could leverage unstructured data to improve response times and situational awareness. Since then, Pete has built DataCapable into a successful company with a growing team of experts, helping utilities and other organizations worldwide better prepare for and respond to disasters and outages.
