POWERUP 2024

Highlights

KEYNOTE – Syncing Up Power and Service: Hydro One’s Outage Transformation
During this Keynote session, learn how Hydro One embarked on a journey to break down silos within the organization, aiming to provide a superior customer experience…
Forging New Paths Together: Embracing ‘All Hazards’ in Utility Emergency Management
Join resilience expert Don Daigler as he leads a panel discussion on current utility emergency management practices, delving into innovative approaches that go beyond traditional storm…
From Challenges to Solutions: Chartwell’s Networking Roundtables
Pose your questions and share your ideas with other professionals tasked with like responsibilities at utilities across North America.
Next-Gen Outage Solutions: Harnessing AI and Machine Learning for Communications and Restoration
Join Executive Advisor Tracie Bouttee for a dynamic panel discussion with leading utilities in the AI and machine learning space.
KEYNOTE – The Architecture of Resilience: Strengthening Preparedness and Response in the Utility Industry
In a time of escalating wildfires, storms and mounting security and cybersecurity threats, the utility industry needs more than ever to both understand and build resilience.…
ComEd Utilizes Drones for Damage Assessment and Situational Awareness
Join this session to learn how ComEd’s UAS program pushes autonomy, technology, and innovation into the utility space with real-time data sharing and enhanced operational capabilities.
Entergy’s Journey to Enhanced Efficiency for Outage Communications
This presentation will offer key insights into common outage communications patterns found in many utilities, and show that by tackling a problem end-to-end, your team can…
Consumers Energy Brings Machine Learning to its ETR Messaging
Discover how, through model optimization and use of the ETR Control Panel, Consumers has seen the accuracy of ETRs increase from below 50% up to nearly…
ComEd Uses Tabletop Exercises to Prepare Disaster Response Plans
Attend this session to learn how ComEd launched Operation Power Play, a statewide event which brought together participants from public and private agencies to communicate and…
OPPD’s Response to Winter Storm Gerri Highlights the Value of Preparation
Attend this session to learn how OPPD had the foresight to began proactive conversations several days prior to a weekend of catastrophic weather to mobilize efforts…
SMUD’s Storm Response Team Drives Operational Excellence
Join SMUD to learn how their Executive team launched a “Storm Response Team,” led by the Chief Operating Officer, with director-level representation from Line, Substation, Distribution…
Empowering Customers Through Storms: Entergy’s Innovative Approach
Join Karlon Butler as he shares Entergy's customer-centric approach to navigating the chaos of storm-induced outages. Learn about the steps taken to transform the customer experience…
AI-Powered Outage Comms: Revolutionizing Customer Messaging with ChatGPT
Timely communications are especially important during utility outages. Leveraging AI technology like ChatGPT offers a transformative solution. This presentation explores the integration of ChatGPT as an…
Platformification of Digital Customer Experiences in the Utility Sector: A Roadmap for Outage Management and Communication
This session with SEW delves into the modernization of outage management practices in the utility sector, focusing on effective communication strategies with customers and the utilization…
Improving Customer and Employee Experiences with Outage Analytics
Through its on-going Error-Free Communications (EFC) program, DTE Energy has raised the bar of communications with their customers during outages.  An important feature of EFC, collectively…