Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Building Product Roadmaps That Align Business, Customer, and Tech Priorities
Creating a product roadmap that balances short-term needs with long-term vision is crucial for utility CX success. Join this fireside chat with Russ Henderson of Chartwell and Andrew Dalton of Mindgrub Technologies as they share insights on prioritizing and balancing business objectives, customer demands, and technical capabilities to build a cohesive, forward-thinking product strategy.
Speakers:
Russ Henderson, Director of Research, Chartwell, Inc.
Andrew Dalton, VP of Professional Services, Mindgrub
Andrew is a seasoned technology and go-to-market operations consultant and the leader of our Professional Services organization responsible for delivering all products and assets to clients. His team includes project management, product strategy, research, design, development, and quality assurance teams at Mindgrub.
Andrew’s passion lies in driving innovation for clients in complicated industries and heavily regulated environments through balancing the customer experience, business environment, and technical needs to deliver products that businesses’ end customers need.
Andrew’s diverse skill set includes product, go-to-market, and strategic design expertise. He is no stranger to navigating the cutting-edge realms of innovation consulting and technology consulting, finding ingenious solutions in any environment. Andrew has led and supported the development of new technologies and business ventures within unicorn startups and Fortune 500s to deliver hundreds of millions of dollars in value-add, customer-focused offerings.
Passionate about tackling complex problems and driving growth, Andrew is dedicated to helping businesses reach new heights through strategic planning and execution. His customer-centric approach ensures that every solution is tailor-made to meet the unique needs of his clients, fostering long-term success and strong partnerships.
From inception to implementation, Andrew’s team covers the entire spectrum, including workshops, ideation sessions, product strategy, user experience research, visual design, technical delivery, and analytics. Whether you’re seeking to enhance your digital presence or launch a groundbreaking product, Andrew and his team are ready to be your strategic partners throughout the entire journey.
With Andrew at the helm, businesses can be confident in their pursuit of growth, knowing they have a visionary strategist and a team of experts committed to transforming ideas into reality. Whether you’re a startup looking to disrupt the market or an established corporation seeking to innovate, Andrew is a dynamic strategist who leads complex projects to success.
