How DTE Reduced Weather-Driven Call Volume with BillWise AI

**As a part of our Innovation Series, Non-Insight Center and non-CURI Research Center Members can enjoy complimentary registration to this webinar.**

After one of the most demanding winters Michigan has seen in years, DTE faced a familiar challenge: a sharp increase in calls from customers surprised by higher-than-expected bills. As extreme weather becomes more frequent and seasonal volatility affects customer bills throughout the year, the utility needed a smarter, more scalable way to respond.

Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support CSRs with clearer bill context during high-stress customer interactions.

This session will explore how DTE is using AI to improve customer communications across all seasons, helping teams prepare for extreme temperatures, shifting usage patterns, and evolving customer expectations year-round.